FREQUENTLY ASKED QUESTIONS
- How should I contact Beachware?
The best way to reach our team is via email: (Support@beachware.co). Other alternatives are Facebook Messenger and our support form and contact number: +1 410-216-4568
- How long does it take to respond?
Our support team will reply within 2 business days.
- Who do I contact about a brand collaboration?
Reach out through our support email (Support@beachware.co) with the title of the email reading Brand Collaboration with (Insert Here).
- Who do I contact about wholesale pricing?
Reach out through our support email (Wholesale@beachware.co) with the title of the email reading Wholesale Pricing. accounts considered to be wholesale are not allowed to participate in our rewards program or use any additional discounts.
- Is Beachware.co on social media?
Yes, we are! Like our page on Facebook and follow us on Instagram for exclusive discounts!
SHIPPING AND DELIVERY
- Where do products ship from?
All products are shipped from our partner warehouse in Pennsylvania.
- How much is shipping and handling?
Shipping and handling is always $5.95 for orders under $35.00. For orders over $35.00, shipping and handling is free!
- How long will it take to receive my order?
Shipping takes 1-5 days, depending on where you're located.
EXCHANGES AND RETURNS
- Can I exchange broken or incorrect items?
Please email Support@beachware.co and a support representative will gladly assist.We ensure that any customer that receives damaged product will be granted a replacement and a free bracelet for the inconvenience.
- Can I return my order?
If you are not completely satisfied with your purchase for any reason, please email us at Support@beachware.co.
NOTE: We do not accept returns on sale items or discontinued items. These items are final sale.
- How do I cancel my order?
Please email Support@beachware.co and a support representative will gladly assist.
NOTE: that orders which have already been processed and/or shipped cannot be cancelled.